--- title: Time-Based Billing description: Discover HubCentral's transparent Time-Based Billing Model, ensuring clarity and fairness as you engage our consultancy services for expert guidance and support throughout your project. --- HubSpot Consultant Australia - $99/hour + GST. [Let’s Talk](https://hubcentral.com.au/contact-us) [![HubCentral Logo-1](https://hubcentral.com.au/hs-fs/hubfs/HubCentral%20Logo-1.png?width=250&height=57&name=HubCentral%20Logo-1.png "HubCentral Logo-1")](https://hubcentral.com.au) - [Who We Are](https://hubcentral.com.au/about-us) - Hubspot Solutions - [Why Hubspot?](https://hubcentral.com.au/why-hubspot) - [Strategy & Consulting](https://hubcentral.com.au/hubspot-strategy-consulting) - [Setup & Implementation](https://hubcentral.com.au/hubspot-implementation-onboarding) - [CMS Development & Website Optimization](https://hubcentral.com.au/hubspot-cms-website-optimization) - [Integrations & Automation](https://hubcentral.com.au/hubspot-integrations-automation) - [Training & Enablement](https://hubcentral.com.au/hubspot-training-enablement) - [Support & Administration](https://hubcentral.com.au/hubspot-support-administration) - Packages - [Hubspot Managed Services](https://hubcentral.com.au/hubspot-managed-services) - [Hubspot Integration Package](https://hubcentral.com.au/hubspot-integration-package) - Resources - [Blogs](https://hubcentral.com.au/blog) - [Contact](https://hubcentral.com.au/contact-us) Hit enter to search or ESC to close Hit enter to search or ESC to close # HubCentral Time-Based Billing At HubCentral, we believe in working with transparency, fairness, and mutual respect. Our Time-Based Billing Model outlines how we charge for the expert time, focus, and input that drive your project forward. This guide helps you understand how our consultancy operates, from billing practices to scope changes, so you can engage with clarity and confidence at every stage of your journey with us. **Understanding Our Time-Based Billing Model** At HubCentral, we operate as a time-based consultancy. That means our clients pay for our expertise, focus, and availability by the minute, not for fixed deliverables or guaranteed outcomes. To support clarity and protect mutual trust, here is exactly what that means in practice: 1. **We bill for time, not results or promises** Clients pay for our expertise and effort. Project plans are high-level estimates, not fixed-price guarantees. **2. Educated estimates are not fixed quotes** Our estimates are forecasts based on experience and best judgment, but we cannot predict every detail in advance. Timeframes and therefore billable fees may shift due to complexity, client changes, or unforeseen technical challenges. **3. Scope evolves, and so does billing** If work takes longer than estimated, the additional time is billable. Clients may need to top up their balance to continue the project. **4. Deliverables listed are goals, not guarantees** Deliverables listed are goals, not guarantees. Items in a plan, such as X, Y, or Z, are intended as objectives, not fixed commitments. If time runs out before completion, additional credit is required to continue the work. **5. Clients are responsible for reviewing HubCentrals Statements** If no concerns are raised within 3 business days, the statement is deemed accepted. Prompt feedback is essential so any issues can be addressed as they arise, rather than at the end of the project. This protects both parties and helps avoid disputes over time entries, work performed, or costs later on. Clients should review and raise any questions immediately after statements are provided. **6. No freebies** No freebies. Every task is billable — emails, calls, meetings, fixes, and ideas. Our time is our business; it’s what we sell. Time is billed per team member involved, in 6-minute increments. **7. Strategic input is billable** Strategic input is billable. Consulting, planning, and solution design are expert services and are billed accordingly. **8. Unplanned delays are shared responsibility** Project delays often stem from client-side issues such as late feedback, unclear or evolving requirements, system changers or access issues. Managing the impact of these delays are billable. **9. Scope change equals new billing** If your requirements shift from the original estimate, or if further investigation is needed, our time is billable. Any additional work, including time spent scoping, investigating, or implementing the change is billable, even if seemingly minor. **10. Bug fixing is a normal, billable part of development** Fixing bugs is part of iterative development and not considered HubCentral fault or a reason to pause billing. **11. We are not liable for third-party platform errors including Hubspot** Time spent diagnosing or addressing limitations in integrations and platforms like Hubspot is still billable. **12. Time pressure is not a discount trigger** Time pressure is not a discount trigger. Urgency does not justify free work or reduced billing. We always do our best to work efficiently. However, we expressly deny any liability for deadlines in our estimates that are not met.  **13. Expecting unpaid expertise contradicts our model** HubCentral is a consultancy built on sharing expertise, guidance, and hands‑on implementation. Providing advice, designing solutions, answering questions, and investigating options all require time and expertise. These are valuable components of our service and are therefore billable under our time-based model. **14. We reserve the right to walk away from misaligned clients** We believe that successful projects come from a foundation of mutual respect, clear communication, and positive working relationships. If we encounter consistently unrealistic expectations, disrespectful behaviour, or other signs of a misaligned partnership, we reserve the right to end the engagement. In such cases, any remaining prepaid credit may be refunded at our discretion. **15. Your Success is our goal** Our transparent, time-based model is built to support you at every stage. We are committed to working in close partnership with you, responding proactively as your needs evolve. We value your trust and look forward to achieving great outcomes together, thank you for choosing HubCentral. **Questions? We’re Here to Help** Reach out at any time. We’re always happy to explain our approach so we can continue working together with respect, clarity, and shared momentum. 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All rights reserved | [Privacy Policy](https://hubcentral.com.au/privacy-policy) | [Terms of Service](https://hubcentral.com.au/terms-of-service)| [Time-Based Billing](https://hubcentral.com.au/time-based-billing) ```json { "@context" : "http://schema.org", "@type" : "Corporation", "address" : { "@type" : "PostalAddress", "addressCountry" : "Australia", "addressLocality" : "Docklands", "addressRegion" : "Victoria", "postalCode" : "VIC 3008", "streetAddress" : "915 Collins St, Docklands VIC 3008, Australia " }, "alternateName" : "RP-Orphic", "description" : "Lorem ipsum dolor sit amet, consectetur adipiscing", "email" : "", "image" : "", "logo" : "https://241982051.fs1.hubspotusercontent-na2.net/hubfs/241982051/HubCentral%20Logo.png", "mainEntityOfPage" : { "@id" : "https://hubcentral.com.au/time-based-billing", "@type" : "WebPage", "description" : "Discover HubCentral's transparent Time-Based Billing Model, ensuring clarity and fairness as you engage our consultancy services for expert guidance and support throughout your project." }, "name" : "HubCentral", "sameAs" : [ "https://www.linkedin.com/in/revivalpixel/", "https://www.linkedin.com/in/revivalpixel/", "https://www.linkedin.com/in/revivalpixel/" ], "telephone" : "+61 478 078 476", "url" : "/" } ```